Complete Service Visibility

Here at DataFocus we have found that proper documentation, access to that documentation, and reporting are vital to communicating with our customers. Many IT companies bill their clients just on their word for the amount of time worked, with no real proof of work done.

With DataFocus, every hour worked is documented and accounted for, then subsequently reported back to you. We leverage our client access portal, service desk ticketing, and detailed reporting to provide complete service visibility to our customers.

Service Desk Ticketing

When you place a call to support with a problem/ question or an automated alert triggers, we begin the tracking process. A service desk ticket is created, prioritized and you are notified. When any activity has been entered on that service desk ticket, you will get notified via email. This allows you to see when we are working on your issue and how long it takes. You can check your times against our Guaranteed Service Levels for auditing or SLA purposes.

Client Access Portal

DataFocus will provide you with your own secure web portal to submit service desk tickets and requests, review work status and much more. Gain control over your very own IT department with the cost or time commitment.