One of the most important decisions that every Small Business Executive makes is who to trust to manage and maintain their critical business information and technology infrastructure. Every day I hear horror stories of how their existing IT Services Company doesn’t pick up the phone when they call, or it takes 2 days to get someone to their location. Small Businesses have been putting up with this type of level of service for a long time. They have come to expect no better.
I am going to show you 3 simple things to look for when you are searching for an IT Services Company. Use these as an outline for the minimum acceptable traits needed to competently support a small business’ technology operations and end user needs. I don’t want you to think that you have to pay more for these characteristics. There are a select few professional IT Services Companies offer them and usually for the same price you’re paying now.
Firstly, the company should have more than one person on staff. While it is always nice to have a dedicated consultant who intimately knows your network, the truth is that one person cannot effectively provide IT Services to multiple small business customers. What will happen when your computer guy is servicing someone else and a problem arises on your network? You will wait until he is available to see you that’s what.
Secondly, they should always answer when you call their office. A true IT Services company not only has additional people on staff but always answer the phone when you call. Some go as far as having a 24/7 Help Desk to provide end user support for Small Business employees. These organizations are more suited to support companies that value employee time and do not wish to see computer downtime negatively impact employee productivity.
Lastly, make sure they are certified by Microsoft, Cisco, Citrix or any other major IT player. If a company is certified, this usually means that they employ multiple technicians whom have proven that they can implement or manage the technology in which they have been certified. This means that you can rest assured that trained and tested professionals are working on your network. But don’t forget to do your due diligence. Check up on the company, by going to the certifier’s website and verifying the IT Services Company’s membership in the parter locator section.
In conclusion, these three points seem like a no brainer, but you would be surprised as to how many organizations fall trap to an IT Services company that promises they have the technical acumen and are only learning on your dime. So remember to always pick a company with more than one person on staff, whom always answer their phone, and are certified by the technology that they will be supporting. Consequently DataFocus is and IT Services company that plainly meets all of these criteria and more. Please feel free to visit our website – www.data-focus.com