No-Risk Triple Protection Guarantee
At DataFocus we believe that the key to our success lies in building fundamentally trustworthy relationships with our customers. Because of this philosophy, we have maintained ourselves at the top of all of our clients' minds as their trusted advisor and business partner when it comes to information technology.
In the process of servicing the SMB (Small and Medium Business) community we have developed and documented our Triple Protection Guarantee which is made up of a 100% Satisfaction Guarantee, a Service Level Guarantee, and an Uptime Guarantee. These three guarantees reflect the philosophy and commitment we have always had when partnering with our clients.
100% Satisfaction Guarantee
If you are not happy with our service, equipment, billing, employees - anything- simply let us know and we will make it right, immediately.
If we fail to meet your satisfaction, we will gladly waive any fees.
Service Level Guarantee
We will guarantee that we will begin working on any and every issue within the hour. In fact, with our End-User Help Desk 85% of Service Requests are resolved within 45 minutes.
Uptime Guarantee
For our NetZoom Platinum Managed IT Services customers we will guarantee that your network will maintain at least 65% operation at all times during business hours. This we have found is the minimum acceptable functionality to still maintain business operations.
Copyright © 2012 DataFocus LLC